We Are Here To Serve You

Through a strategic combination of dedicated employees and impassioned volunteers, Valley Mission makes possible life transforming programs designed to meet the unique needs of our local homeless.
SUSAN RICHARDSON, M. Ed.
SUSAN RICHARDSON, M. Ed.Executive Director

Susan became the Executive Director of Valley Mission in 2012.  Prior to becoming Executive Director of Valley Mission, Susan was the Assistant Director of the regional Shenandoah Valley Head Start program.  Susan has worked in leadership roles in many non-profit organizations.

WHAT HAS BEEN THE GREATEST CHALLENGE YOU HAVE FACED AT VALLEY MISSION?  Obtaining sufficient funding for the operation of the programs that make Valley Mission guests successful after departure from our facility.

WHAT IS THE ONE THING YOU WISH THE PEOPLE OF THE SHENANDOAH VALLEY KNEW ABOUT VALLEY MISSION?  We serve over 600 clients per year — every hour of every day.  Rules for  guests are necessary.  We provide structure, safety, compassion and spiritual guidance.  The primary goal for our guests is self-sustainability after departure from our ministry.

MICHELE WAITIER
MICHELE WAITIERAssistant Executive Director

Michele joined our Valley Mission team in 2016.  Michele had previously worked for 10 years at Goodwill Industries.  In 2015 Michele joined our Board of Directors and in August 2016 became our Assistant Executive Director.  In January of 2019, Michele’s role was expanded to include case management services, and she is now one of two onsite Case Managers who assist clients in becoming self-sustaining.

WHAT HAS BEEN THE GREATEST CHALLENGE YOU HAVE FACED AT VALLEY MISSION?  The greatest challenge for me at the Valley Mission is accepting that you can’t help everyone.  Some people don’t want to change.

WHAT IS THE ONE THING YOU WISH THE PEOPLE OF THE SHENANDOAH VALLEY KNEW ABOUT VALLEY MISSION?  I wish the people of the Shenandoah Valley knew what Valley Mission is.  We serve both individuals and families that come from all different walks of life and situations.  Supporting the Valley Mission allows individuals and families to grow and move forward.

RACHEL BAIN
RACHEL BAINDirector of Marketing & Development

Bio coming soon!

TIM GALFORD
TIM GALFORDBuilding and Grounds Manager

Tim took over the Building and Grounds Manager position in 2018.  Previously he had worked for 14 years at the Target Distribution Center.  Prior to leaving the center Tim was a trainer.  Tim lives in Augusta County.

WHAT HAS BEEN THE GREATEST CHALLENGE YOU HAVE FACED AT VALLEY MISSION?  Tim said that the challenge at Valley Mission is also what he likes best about working here.  There is no so-called typical day at the Mission for Tim.  Tim’s day can include supervising cleaning, maintenance on the Mission’s washers and dryers, to ordering and picking up supplies and food.  Tim’s latest project is the creation of a teen space here at the Mission.

WHAT IS THE ONE THING YOU WISH THE PEOPLE OF THE SHENANDOAH VALLEY KNEW ABOUT VALLEY MISSION?  Tim believes that all of us hit hard times, such as job loss or illness.  Some of us have family and friends that provide us with the resources that we need to get through the bad times.  But our guests at the Mission do not have access to these resources.  shelter, support and hope is more than a slogan; these resources are what Valley Mission provides to our guests.

BETH YOWELL
BETH YOWELLCase Manager

Beth came to Valley Mission in 2017.  Prior to being one of our two case managers, Beth was a Mental Health Support Service supervisor at the Family Preservation Services, Inc.  Beth also served as a case manager at the Valley Community Services Board PACT office.

WHAT HAS BEEN THE GREATEST CHALLENGE YOU HAVE FACED AT VALLEY MISSION?  My greatest challenge at Valley Mission is adjusting to the frequent quick entry and exit of residents.

WHAT IS THE ONE THING YOU WISH THE PEOPLE OF THE SHENANDOAH VALLEY KNEW ABOUT VALLEY MISSION?  That the residents have the option to look for housing and employment from the computer lab in the basement and aren’t “kicked out on the street with their belongings every day”, as some people believe.

DR. TIM McINTOSH
DR. TIM McINTOSHChaplain

Tim joined Valley Mission in 2021 serving as Chaplain and Pastor. Tim, and his wife Lisa, live in Waynesboro, VA. Tim serves bi-vocationally working as Pastor at Church of the Way and as Regional Manager for Central Virginia Rental.

WHAT HAS BEEN THE GREATEST CHALLENGE YOU HAVE FACED AT VALLEY MISSION? The greatest challenge is actually a blessing as well of the Valley Mission … there are so many opportunities to serve and assist the residents and the many others from the community that this Ministry reaches to.

WHAT IS THE ONE THING YOU WISH THE PEOPLE OF THE SHENANDOAH VALLEY KNEW ABOUT VALLEY MISSION? Valley Mission’s Ministry reaches both shelter residents and people from the community with assistance in meeting their spiritual and physical needs. The resources provided train and help individuals to improve themselves and to become better citizens of the community.

DENISE KIMBO
DENISE KIMBOStaunton Thrift Store Manager

Denise began working at our Waynesboro Valley Mission Thrift Store when it opened in 2009. Denise is now the Manager of our Staunton Thrift Store. Prior to coming to Valley Mission, Denise was the owner and operator of Nearly New Consignments for twenty-two years.

WHAT HAS BEEN THE GREATEST CHALLENGE YOU HAVE FACED AT VALLEY MISSION?  The greatest challenge as Manager is how to drive traffic into the stores.  It is no secret that there are so many big box stores and online alternatives.  These make it very challenging for local businesses.

WHAT IS THE ONE THING YOU WISH THE PEOPLE OF THE SHENANDOAH VALLEY KNEW ABOUT VALLEY MISSION?  I wish that people knew that all of the money spent at our thrift stores stays in our local community and is used by Valley Mission to provide all the needed services to those we serve.

JENNIFER DEFFENBAUGH
JENNIFER DEFFENBAUGHWaynesboro Thrift Store Manager

WHAT HAS BEEN THE GREATEST CHALLENGE YOU HAVE FACED AT VALLEY MISSION?  One of the biggest challenges that I have found being here at Valley Mission is having to compete with other local stores. We have several lower priced discount stores close by that we have to take into consideration when pricing.

WHAT IS THE ONE THING YOU WISH THE PEOPLE OF THE SHENANDOAH VALLEY KNEW ABOUT VALLEY MISSION?  I wish people knew that the Valley Mission not only provides food and shelter but also provides education, counseling, and job skills training so that our clients can be successful in the future.

SHERRY WHITESELL
SHERRY WHITESELLAccountant

Sherry has worked with Valley Mission since 2011 and officially joined the staff in 2014.  Prior to joining Valley Mission, Sherry spent over 20 years working in public accounting.

WHAT IS THE GREATEST CHALLENGE YOU HAVE FACED AT VALLEY MISSION?

Since I normally only spend one day a week at Valley Mission, on days that I am not here I miss the interaction with the other staff, volunteers and residents.

WHAT IS THE ONE THING YOU WISH THE PEOPLE OF THE SHENANDOAH VALLEY KNEW ABOUT VALLEY MISSION?

That we provide so much more than just a bed for the night and a hot meal.  Whether it be life skill classes, after-school programs, pastoral services or counseling services, the goal is to provide the support each resident needs to succeed.

FRANCIE BOLL
FRANCIE BOLLEducational Coordinator

Francie considers herself lucky that, during the year of chaos that was 2020, she found her place as the Educational Coordinator here at the Valley Mission. A local to Staunton, Francie studied Elementary Education at Mary Baldwin University and has had the pleasure of working with both Staunton and Augusta County public schools systems. Francie’s passion is helping children become the best people they can be and showing them that they can succeed despite any limitations they may feel have been placed upon them.

WHAT HAS BEEN THE GREATEST CHALLENGE YOU HAVE FACED AT VALLEY MISSION? The greatest challenge I have faced at the Valley Mission has been the turnover of students. Wonderful relationships are created in the classroom and when students move away, those relationships terminate.

WHAT IS THE ONE THING YOU WISH THE PEOPLE OF THE SHENANDOAH VALLEY KNEW ABOUT VALLEY MISSION? I wish people knew about the opportunities to volunteer and help support our Valley Mission residents. I cannot express the joy my students have when a visitor comes to assist them in class or teach them about a special topic. Our doors are always open to others who share the same passion for supporting and enriching our residents’ lives.